7900 Xerxes Ave S. Suite 1375
  Minneapolis, MN 55431
Ph: 952.830.1190

About Us

Courtney Consulting Group is a boutique management consulting firm of industrial/organizational psychologists with practical business experience. We specialize in executive coaching, executive selection, management selection, development assessment, organization and team development.

Started in 1999 by Dr. Carol Lynn Courtney, the firm’s mission is to run a healthy, socially responsible, and profitable business that will:

  • Help organizations meet their business goals
  • Help people build on their strengths and be successful in their work and careers
  • Create healthy workplaces where people strive for excellence and enjoy coming to work
  • Contribute to the community by donating a percentage of income to non-profit organizations, domestic and international pro-bono work, and contributing to advisory board of Minnesota State University, Mankato Industrial/Organizational Psychology Master’s Program
  • Operate with integrity, strive for continuous improvement through life long learning, and make a difference in the lives of others

Call us today at 952-830-1190 to create a more productive workplace.

Our I/O Psychologists

The Courtney Consulting Group has a talented team of industrial/organizational psychologists with practical business experience. We specialize in executive coaching, executive selection, management selection, development assessment, organization and team development.


Working with Courtney Consulting Group (CCG) leads to organizational success by helping individuals identify and develop their unique strengths while addressing limitations. We offer proven services from the Industrial/Organizational Psychology field.

For more information on I-O Psychology, click here to visit the Society for Industrial & Organizational Psychology (SIOP), a division of APA.


Carol Lynn continually challenges herself to avoid the risks associated with becoming too comfortable or complacent. She says, “I like to get afraid every once in a while because we ask people to change their behaviors everyday and that’s a scary thing for them.”

Carol Lynn Courtney, Ph.D.
President, Courtney Consulting Group

Carol Lynn Courtney, Ph..D
President, Courtney Consulting Group

Dr. Courtney consults in the areas of executive coaching, executive selection, management selection, development assessment, organization and team development. She has worked with individuals and teams at a number of large and small companies throughout the U.S. and internationally.

Prior to founding Courtney Consulting Group (CCG), Carol Lynn spent close to 20 years working as an internal and external consultant, staff and line contributor, and in various management and executive roles in large and small companies. Examples of work performed include team development and facilitation, individual development and coaching, competency modeling (technical and non-technical competencies), multi-rater feedback systems, and employee surveys. Before founding CCG, she was a vice president of a consulting firm in Minnesota. She was hired to help start-up and co-manage a new division of the company. She performed all aspects of running the business from business development, people management and development, management of P&L to service delivery.

Carol Lynn chose to gain experience inside companies to better understand the client perspective. She worked in large companies (Quaker Oats, Motorola, Pillsbury) and in a small, family owned company (Malt-O-Meal). In addition, she worked with and/or supported manufacturing management and front line production, engineering, marketing, customer service, sales, IT, and human resources. A specific example was her work as a production manager in a manufacturing plant. This helped her to evaluate the effectiveness of the high performance work teams of which she led the implementation. These types of practical experiences ground her assessment and coaching skills.  These experiences help her relate to and understand her clients’ needs and goals.

Dr. Courtney has a Ph.D. from Southern Illinois University. She is a member of Divisions 13 & 14 of the American Psychological Association (APA). She is also a member of MPPAW (Minnesota Professionals for Psychology Applied to Work) where she has served as both the President and Vice President of Programs.  Dr. Courtney is on the advisory board for the graduate I/O Psychology program at Minnesota State University-Mankato. She has helped lead service learning projects in the Amazon jungle, South Africa, and Turkey. Passionate about her work, she also brings energy to her hobbies and interests. Carol Lynn plays tenor and alto sax, enjoys traveling, triathlons, and kayaking. She takes dance and language classes.

Carol Lynn likes to continually challenge herself to avoid the risks associated with becoming too comfortable or complacent (“I like to get afraid every once in a while because we ask people to change their behaviors everyday and that’s a scary thing for them”). She engages in a variety of volunteer work with non-profits and ensures that an ongoing percentage of her practice goes to pro bono work.

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Richard D. Olson, Ph.D., L.P.

Dick Olson consults in the areas of executive and management appraisal, team development, selection testing, executive coaching, leadership development, and organizational change. He has worked with a range of professionals from first line supervisors to CEO’s in America’s largest companies, including manufacturing organizations as well as leading professional service firms. Dr Olson helps build effective leadership teams through a combination of individual and team sessions. This work creates both stronger leadership as well as organizational alignment to achieve business goals.

Leveraging people’s strengths in conjunction with addressing people’s limitations serve as the underlying foundation of his work. In his over twenty years of consulting experience, he has worked with a variety of organizations, including many Fortune 500 companies as well as family owned businesses in many different industries.

Founding Olson Consulting Group more than twenty years ago, he has developed innovative and effective approaches to leadership development, organizational development, and matching people to jobs. Having taught statistics and psychological measurement, he has applied this expertise to help develop and revise approaches to performance feedback as well as selection testing. He has written in the areas of executive coaching and leadership. He earned his Ph.D. from the University of Minnesota and is a Licensed Psychologist.

Prior to starting Olson Consulting Group, he was vice president of a large consulting firm and an executive in a Fortune 200 firm. He has spoken to many groups in the areas of leadership and organizational change.

He is currently a member of the advisory board for the graduate I/O psychology program at Minnesota State University, Mankato. He has led service learning projects in the Amazon jungles as well as South Africa. A recent board member for the Association for Psychological Type International (APT), he served as both the Director of Finance and the Director of Training and Development. In addition, he is a former President of Minnesota Professionals for Psychology Applied to Work (MPPAW). Dr. Olson enjoys running, swimming, and minor house maintenance. He usually takes time off in the summer to go mountain climbing, and spends his time at home maintaining his collection of antique and collector automobiles.

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Founding Olson Consulting Group more than twenty years ago, Richard Olson has developed innovative and effective approaches to leadership development, organizational development, and matching people to jobs.




Throughout his career, Doug Frost has continually explored what differentiates highly effective leaders and their teams from less effective ones. He uses this knowledge to ask powerful questions that aid individuals and teams in identifying and breaking barriers to their effectiveness.

W. Douglas Frost, Ph.D.

Doug has worked in leadership development with corporations, medical and legal practices, and state and federal government agencies for two decades. He has assisted hundreds of executives and their Boards in businesses ranging from Internet startups to multinational corporations. Throughout his career, Doug has continually explored what differentiates highly effective leaders and their teams from less effective ones. Doug brings a wealth of experience, excellent listening skills, a trained eye, and the ability to ask powerful questions that aid individuals and teams in identifying and breaking barriers to their effectiveness.

In particular, Doug’s methods are process-oriented, yet nonlinear, and draw upon insights from the new science of complexity. He is an action-oriented facilitator committed to high quality leadership, powerful communication and teamwork.

Doug has wrestled with complex decisions in business planning, sales, marketing, budgeting, and employee relations. He has prior experience as vice president of a metropolitan medical center and as the chief operating officer of a national health promotion organization. These roles have enhanced his understanding of organizational issues, including working with Boards of Directors from an executive’s perspective.

Dr. Frost was an adjunct staff member at the Center for Creative Leadership for 15 years. Serving senior executives from across the globe, he facilitated experiential learning activities and in-depth coaching sessions. These coaching dialogues integrate an extensive battery of assessment tools including psychological tests, 360-degree evaluations, and management/leadership skill measures. He also provides training and coaching for Federal government leaders through the Office of Personnel Management. He has taught highly regarded MBA courses concerning human behavior in the workplace through programs at Regis College and the University of Phoenix in Denver.

Doug received his Ph.D. in Psychology from the University of Massachusetts at Amherst. He is a member of the American Psychological Association. He is a past president of the El Paso County Psychological Society and former chairperson of the El Paso County Interdisciplinary Committee. Now based in Santa Fe, New Mexico, he enjoys time in the mountains and can often be found biking, hiking, skiing, or climbing on rock and ice. His favorite mountain top so far is the summit of Ama Dablam at 22,500 feet in Nepal.

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Carolyn Humphrey, Ph.D.

In addition to work with her firm, Carolyn is a faculty member for Lead21, the national leadership program for land-grant Universities; and, she is the Lead Faculty for the National Leadership program for the Association of Academic Colleges of Nursing. Prior to forming The Consulting Psychology Group, she was a Senior faculty member with The Fanning Institute for Leadership at The University of Georgia and a faculty member with the University of Utah’s Counseling, Health and Human Services Center.

Carolyn completed a B.A. degree in Psychology and Anthropology at Emory University and a M.A. degree in Counseling Psychology at the University of Minnesota. She received her Ph.D. in Counseling Psychology with a specialization in Organizational Development from the University of Missouri-Columbia. She has published articles in refereed journals and has presented research at national and international conferences on developing psychological assessments as well as the transfer of learning from training situations to the work place.

Carolyn stays actively involved in professional associations and is currently a member of the American Psychological Association (divisions of Consulting Psychology and Counseling Psychology) and the International Leadership Association. In addition Carolyn is an Executive Board member of the American Psychological Association’s Society of Consulting Psychology. Finally, she is an outdoor and sports enthusiast and lives in Charlotte, NC with her husband, three children.

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Carolyn Humphrey serves as faculty member for Lead21, the national leadership program for land-grant Universities; and, she is the Lead Faculty for the National Leadership program for the Association of Academic Colleges of Nursing.




In her work with individuals and organizations, Dr. Lori Jensen is highly skilled in coaching her clients to maximize their unrealized potential.

Lori A. Jensen, Ph.D., L.P.

Dr. Lori Jensen consults in the areas of leadership skills and executive coaching, team building, assessment, career development, and organizational change.

Lori has extensive experience as a trainer, and has been asked to consult with educators, corporate executives and community volunteer organizations in helping to improve their efficiency and impact. She has taught industrial/organizational development skills courses at Southern Illinois University and the University of Missouri-Columbia. Her research interests include stress management, job satisfaction and decision-making analysis.

Dr. Jensen has been the president of Complete Psychological Care, Ltd. for seven years. As a business owner, Dr. Jensen has developed considerable expertise in the areas of business planning, marketing, and people management.

Dr. Jensen has a broad-based understanding of complex systems. In her work with individuals and organizations, Dr. Jensen is highly skilled in coaching her clients to maximize their unrealized potential. She is a strong advocate of coaching to an individual’s strengths as well as limitations. She has experience working with both regional and global firms. Prior to her consulting work, she had seventeen years of counseling experience as a Licensed Clinical Psychologist.

Dr. Jensen has a Ph.D. from Southern Illinois University in Counseling Psychology with a minor in Industrial/Organizational Psychology. She is a member of the American Psychological Association, the American Counseling Association, and Chicago Industrial Organizational Psychologists. She also is a member of the National Register of Health Providers in Psychology. She is the leader of an adventurous troop of Girl Scouts and participates in many volunteer activities in her local school district. Dr. Jensen enjoys theater, traveling, hiking, and crocheting, although her favorite leisure activities usually involve laughing and learning with her two teenage children and her husband.

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Denis M. Lichter, Ph.D.

Denis Lichter once worked as a corporate psychologist for an international consulting firm, where he was introduced to the work of assessing and influencing leadership behavior within business organizations. That initial work has led to a career dedicated to helping numerous organizations improve their performance through identifying, selecting and developing more effective leaders and leadership teams.

Today Denis represents a cross-section of manufacturing, financial, service and healthcare organizations. He provides consulting services in the areas of organizational and cultural analysis, executive team building, leadership assessment and development, executive coaching, and feedback tools.

He has a special interest in providing risk analysis of leadership talent and cultural fit in merger/acquisition activity. His work in the areas of executive and cross-cultural team coaching has taken him across the globe.

Denis brings a seasoned blend of business savvy and behavioral insight to his consulting work. He is a licensed psychologist in the state of Wisconsin. Denis completed his Ph.D. in Counseling Psychology at the University of Minnesota in Minneapolis/St.Paul.

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Denis Lichter has a special interest in providing risk analysis of leadership talent and cultural fit in merger/acquisition activity. His cross-cultural team coaching has taken him across the globe.




Rose is known for her collaborative, inclusive style with excellent cross-functional team-building, coaching, and productivity improvement skills. She anticipates and responds to business challenges with confidence, determination, and focus.

Rose Taylor, M.Sc.

Rose Taylor is an accomplished consulting professional with over 20 years of experience in the areas of C-Suite executive coaching, leadership development, team building, organizational change, and employee and customer engagement. She helps leaders articulate their message, focus on their strengths, and build strong relationships with both internal and external stakeholders.

Rose has worked with organizations in a variety of sectors, including financial services, technology, professional services, commercial development and property management, manufacturing, travel, and not-for- profit. These corporations have ranged from start-up private companies to Fortune 100 firms. She also has experience working with boards of directors, to develop and enhance communications and to strengthen alignment with their management teams.

Prior to founding Ntuitive Consulting in Toronto, Rose held senior positions within entrepreneurial organizations in executive leadership and business development roles. She co-founded three companies including an executive search firm, a software and services organization, and a customer experience management firm.

Rose has spoken at international conferences and given workshops on bridging communication gaps within different functional business units, and on how knowledge workers gather data through their personality preferences and cognitive styles.

She has a Master’s degree in Counseling Psychology, from the University of Toronto. She is able to work in English and French. Rose has extensive experience using and integrating various organizational effectiveness instruments such as the Myers-Briggs Type Indicator (Step I & Step II), FIRO-B, DiSC, JPI, and others.

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Rebecca Turner, Ph.D.

Rebecca has over 25 years of diverse professional experience including organizational consulting, coaching executives, social science research, and teaching. In 2002 she started Turner Consulting Group LLC in San Francisco where she provides leadership development for leaders with new demands on their performance and for high potential executives. Her process includes a phase of assessment, development plans, implementation and evaluation of results. Given many years as an applied researcher, Rebecca is strong in developing approaches to assessment and integration of data to address leaders’ most pressing challenges in organizations. Her training in coaching is broad-based, including work at Center for Creative Leadership (CCL). She challenges leaders to move from their comfort zone to the next level of excellence.

Leaders are frequently challenged by the need to enhance their skills in communication, influence and leadership strategy because they are moving to a higher level in the organization and taking on more responsibility. In some cases, they do not have all the information they need to determine the underlying causes of problems such as poor dynamics in the executive team, performance that is lower than expected given the high level of talent available, too much turnover, lack of collaboration, too much conflict at different levels of the organization, or difficulty deciding when and where to make change. These are times when the outside view of an external consultant can serve as a catalyst for decision-making, and better leader and team performance. Central to the consulting process is creating a shared understanding and a roadmap, which are based on data and clear objectives. Rebecca’s work in leadership development includes individual coaching, team development, and facilitation of teams through conflict management.

Rebecca is an extraordinarily clear communicator, speaker and writer. Working with executives in both small and large companies, and in government organizations, her clients include individuals and teams in technology, medicine, healthcare, financial services, architecture and design, law, manufacturing and academia. She is certified in many individual and team assessment tools.

Rebecca was a principal investigator and collaborator for scientific studies in health and behavior at University of California, San Francisco School of Medicine. She is thus familiar with the challenges of securing funds for research, using innovative methods, and developing multi-disciplinary teams. Rebecca also spent two decades as a professor at California School of Professional Psychology (Organizational Psychology Program) in San Francisco, where she taught graduate courses in executive coaching, team development and organizational assessment, and was Director of two different programs where she led transitions and organizational change. Currently, Rebecca is a member of the Executive Board of the Society of Consulting Psychology and a member of the Society of Industrial/Organizational Psychology. She holds a Ph.D. in psychology from The George Washington University and in the early ’90s was a postdoctoral scholar at Stanford University. Rebecca has authored numerous articles including those for academic journals and conference presentations. Recent articles include approaches to executive coaching and the challenges for women leaders in science, technology and engineering.

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Rebecca Turner is strong in developing approaches to assessment and integration of data to address leaders’ most pressing challenges in organizations. She challenges leaders to move from their comfort zone to the next level of excellence.